"I saved two vulnerable employees and saved one who had already given her
notice. All that good stuff happened within 48 hours of meeting you! Thank
you for the advice!"
Susan Whalen, Administrator
Sunset Home
|
LEADERSHIP TRAINING
-
Click on the below links for detailed descriptions
-
-
Supervisory Development
Sexual Harassment Awareness
Interviewing and the Hiring
Process
Effective Performance Appraisals
The Supervisor and the Law
Managing Diversity
How to Remain Union Free
Leadership Fundamentals
Effective Customer Service
Managing Employee Turnover and
Absenteeism
Substance Abuse in the Workplace
Handling the Difficult Employee
Interpersonal Communication Skills
Retaining Employees in a Tight
Labor Market
Administering Employee Leaves of
Absence and Related Wage and Hour Issues
The training programs are often conducted utilizing a variety of
experiential/interactive exercises. Case studies and organization specific
scenarios can be introduced, analyzed and discussed. Participants often
receive a "practical tips" training manual, which can be both used in the
session and as a reference for the future.
Supervisory Development
For many supervisors, managing people can be a difficult experience.
This program is designed to help supervisors see and experience how managing
people can be effective and rewarding. We will explore the supervisor’s and
employee’s expectations of the job; methodologies for developing trust and
opening communications; developing employee skills; dealing with conflict
and discipline; and techniques for on-going follow-up and coaching.
Additional focus will be on helping the supervisor to gain a better
understanding of his/her strengths and weaknesses. We will explore the
individual's interpersonal style, management orientation, interests and
values that shape their interactions with people. The session will also
focus on what motivates people and will answer the question, "why do people
work?" We will look at progressive discipline techniques and termination
while avoiding wrongful discharge. Upon completion of this program you will
have the tools to better lead a team of people.
Sexual Harassment Awareness
Studies show that employers who ignore, condone, or allow sexual
harassment of their employees are likely to end up on the wrong side of a
sex discrimination lawsuit. In one national study, more than half of the
respondent organizations were named as a defendant in at least one lawsuit.
Settlements in these cases have been catastrophic for employers. In this
workshop we will define sexual harassment; outline the manager’s role in the
investigation process; review the employer’s liability, including for acts
of their supervisors; and define the employer’s preventive obligations.
Managerial strategies to prevent and reduce liability will be presented
along with an overview of some key court cases. Participants will learn
how to assist the victims of harassment; how to conduct an investigation;
and how to implement an effective prevention program.
Interviewing and the Hiring Process
Selecting and hiring a new employee is a particularly sensitive area of
management, which, if not properly conducted, can expose organizations to
costly litigation, increased turnover, and lower productivity. This
workshop highlights the critical skill of interviewing effectively and
legally - the key to choosing the best available person for the job. Some
of the topics that will be discussed include preparing for the interview;
avoiding interview pitfalls; developing interview questions; behavioral
questioning; sourcing candidates from outside and from within your
organization; evaluating information on resumes and job applications;
checking references; making pre and post-offer inquiries; understanding
what's legal and what's not; and presenting the job offer. In this session,
participants will develop an organizational recruitment strategy, develop
interview questions, and role-play an employment interview. Upon
completion, you'll have had a review of recruiting fundamentals and will
have gained valuable new insights, techniques and ideas in identifying and
hiring the qualified candidate.
Effective Performance Appraisals
For many managers and supervisors, the performance appraisal interview
can be a difficult experience. This program is designed to help managers
and supervisors see and experience how different approaches to the
performance appraisal interview can affect the outcome of the interview. We
will explore the supervisor’s and employee’s expectations of the process;
methodology for developing trust and opening communications; preparing for
the performance interview; conducting the interview; developing employee
skills; setting goals and objectives; and techniques for on-going follow-up
and coaching. In this session, participants will practice writing
appraisals and setting goals. They will also have the opportunity to
role-play the appraisal interview. Upon completion, they will have a strong
understanding of the appraisal process, knowledge about how to set goals and
write appraisals, and the confidence to effectively deliver the appraisal.
The Supervisor and the Law
This workshop will focus on the most critical compliance issues that
managers face today. The session will review federal and state law;
management obligations; and potential organizational and supervisor's
liabilities. We will discuss sexual harassment, discrimination, workers’
compensation, substance abuse, discipline and termination, ADA, the Family
and Medical Leave Act, employee privacy, as well as specific state laws. In
this session, participants will analyze cases and will strategize how to
handle organization-specific scenarios. Upon completion of the workshop,
you will be able to take proactive steps to prevent legal problems;
understand and work with the law without having to get a law degree or hire
an expensive lawyer; and run your organization or department without the
fear of being sued.
Managing Diversity
By the year 2020, nearly 80% of the U.S. Population Growth will be
non-white. As Baby Boomers retire, the labor force will shift to a younger,
more diverse workforce. The goal for this workshop will be to increase
awareness and heighten sensitivity to the dynamics of workplace diversity
and to review and clarify everyone's role and responsibility in fostering a
work environment where all feel valued. The key topics will include a
conceptualization of diversity; the business case for diversity;
understanding intent versus impact; understanding multiple realities; the
cumulative effects of discrimination and harassment; the dynamics of
difference; and diversity dilemmas found in the workplace. Upon completion,
you will have an understanding of diversity; a greater sensitivity of all
employees' needs; and a better appreciation of the importance of inclusion.
How to Remain Union-Free
Why do employees turn to unions? How do employers drive employees to
unionize? And, what can you do to create an environment where unions are
unnecessary? This session will focus on these questions. We will look at
your vulnerability to unionization and we will outline a positive
employee-relations strategy that will foster a productive environment and
will eliminate any needs employees may have to unionize. As a result of
attending this session, the attendee will be able to audit their
organization to determine their vulnerability to unionization; layout the
essential building blocks that create positive employee relations
environments and instill pride, trust, confidence, and fairness in your
organization while acknowledging the value of your employees. Employers must
be focused on managing their business. Unions and/or the threat of unions
can prevent you from focusing on your mission. Unions are costly,
disruptive, and demoralizing to your organization and workforce. This
workshop will provide you with a proactive strategy where valued employees
are motivated and productive.
Get
Control of Your Workers' Compensation Costs
Are you reducing your injuries, but your workers' compensation costs
continue to rise? Do injured employees seem to stay out forever and doctors
and insurers don't seem to help? No matter how good an organization's safety
program is, work related injuries will occur. This session will focus on
developing a positive "post-injury response" system, designed to care for
injured employees while reducing your costs. Through this system approach,
employers achieve substantial reductions in workers' compensation costs, as
well as time lost from the job. As a result of attending this session, the
attendee will be able to understand how your workers' compensation costs are
set and what it takes to reduce them; set up a "post-injury response"
system, which focuses on taking care of injured employees and creates a
partnership among employees, medical providers, insurers, unions and
supervisors; and analyze the factors that impact injured employees so that
you can foster an early return-to-work mindset. This workshop will provide
you the strategy and tools to reduce your workers' compensation costs, get
your employees back to work quickly, while creating an environment where
employees are happier and productive.
Managing Employee Turnover and Absenteeism
This workshop focuses on managing and controlling costly turnover and
absenteeism which, if excessive, can significantly impact business
profitability and quality of products or services. Topics include computing
absence and turnover rates, determining their costs, determining and
analyzing their causes, and instituting positive measures to increase
employee retention and attendance. Methods discussed cover a spectrum of
sound personnel practices. Upon completion of this workshop, you will have
a strong understanding of the causes of turnover and absenteeism, knowledge
in how to analyze the extent of it, and a strategy to address and reduce it.
Substance Abuse in the Workplace
One out of every ten U.S. workers abuse alcohol or other drugs, and each
of these individuals cost their employers an average of 25% of their salary
on lost productivity. This workshop covers many legal and employee issues
concerning substance abuse in the workplace. Topics include the prevalence
and effects of drugs in the workplace; developing an effective and legally
sound drug and alcohol policy; the supervisor's role in dealing with
performance related problems; recognizing the symptoms of substance abuse;
when supervisors should intervene and how; employee leaves and the ADA; and
substance abuse identification. For companies that must comply with
Department of Transportation (D.O.T.) regulations, emphasis will be placed
on compliance, including drug testing procedures, and the concept of
reasonable suspicion. Upon completion of this workshop, you will have an
understanding of the problem; the skills to identify the symptoms of abuse;
and the confidence to confront the problem employee.
Conflict Resolution
Conflict is not a confrontation to be overcome--it is a problem to be
solved. This distinction is important in the successful management of
conflict. The right attitude towards conflict sets the tone for conflict
discussions and allows the parties to focus on constructive behavior. The
constructive behavior can be achieved through the use of a collaborative,
conflict resolution strategy. People approach conflict with different
strategies. Depending on the strategy employed, the tone of the conflict
encounter is set. When you view conflict as a problem-solving exercise, you
open the door to working with the other party rather than against him/her.
Viewing conflict as a problem also makes it necessary to apply good
problem-solving techniques. Participants will evaluate their personal
conflict style; learn how their style may affect others; and develop
strategies to address potential workplace problems. Upon completion of the
program, participants will understand their personal conflict style, how to
develop skills to resolve conflict, the causes of conflict, and methods for
dealing with conflict assertively.
Handling the Difficult Employee
This workshop will give you insight and specific suggestions on how to
handle the most difficult employees with confidence. You will learn to
overcome your anxieties, reinforce good behavior, and terminate properly if
the time comes. Some of the topics will include: spotting the troubled or
problem employee; avoiding negligent hiring and termination problems;
dealing with sexual harassment, theft, substance abuse, poor performance;
and discipline procedures. The workshop will focus on problems you have at
work and provide you with an understanding of how to manage the problem or
troubled employee. Upon completion, you will have developed more effective
skills in all aspects of dealing with difficult employees.
Leadership Fundamentals
As a new manager you face unique challenges. You are expected to be
someone who does more than just get the job done. You are expected to teach
and develop the people you lead. Leadership encompasses much more than we
think of when we hear the word "manager". Leaders must know how to
delegate, teach, inspire, coach and evaluate their employees and
themselves. This course is designed for managers of all experience levels
and for individuals with management potential. Any individuals who want to
gain a working knowledge of the roll and skills of good leaders would
benefit from this course. Upon completion of this workshop, you will
develop the confidence to create your own personal management style. You
will understand how to lead, motivate and coach your staff. You will be
capable of handling change, resistance and conflict. You will learn to
effectively communicate with your peers, subordinates and upper level
management. You will understand the difference between leading and
managing.
Interpersonal Communication Skills
This session will develop the "people side" of your job. It will expand
and build essential communication skills and give you deeper insight into
how your personal style affects the way you communicate. The objective of
the workshop is to learn how to be more effective in your communication
skills, overcome barriers to good listening and focus on the content of your
delivery. You will learn to improve your listening skills; understand the
differences between assertive and aggressive behavior; how we communicate
through our body language; and how perceptions can block effective
communications. Upon completion of this workshop, you will understand how
to effectively communicate with confidence.
Retaining Employees in a Tight Labor Market
Today's employees are more strongly committed when you hire
selectively and develop continuously. It is becoming increasingly important
to employ the right people from the start. In this practical, hands-on
workshop, you will receive practical tips on innovative, cost-effective ways
to hire and retain employees in this very tight labor market. We will
discuss alternative recruitment strategies; methods to tighten up the hiring
process; and ideas for creating an innovative retention campaign. We will
look at turnover control, developing a positive employee relations program,
as well as exploring cost-effective incentives and rewards.
Effective Customer Service
It is critical for organizational success to have all employees focused
on effective customer service. In this workshop, we will discuss the effect
that good customer service has on the organization, the customer and the
employee. Basic communication skills including active listening, body
language, empathy, etc. can be used to ensure that an interaction with a
customer is as effective as possible. In addition, principles of effective
communication skills, both sending and receiving, will be reviewed. Many
people have difficulty dealing with customers because they do not control
their own stress level during customer interactions. There are some
concepts and techniques that can be used to control this and make the
individual better able to handle difficult customer service situations.
Finally, participants will learn how to handle difficult situations,
including understanding why customers get angry and what angry customers
want. Upon completion of this workshop, you will understand the reasons for
good customer service and the methods for fostering it within your
organization.
Administering Employee Leaves of Absence and
Related Wage and Hour Issues
This workshop provides a comprehensive overview of state and federal
laws governing employee leaves and time off policies. The Family and
Medical Leave (FMLA), federal discrimination laws covering disability,
religion, as well as state mandated leave and workers' compensation will be
reviewed. Effective tools and polices will be provided to help the manager
deal with these laws and methodologies for requesting leaves will be
presented. Upon completion, you will have a solid understanding of the laws
that effect leaves, the tools and forms needed to administer leave policies,
and the methods needed to communicate these programs to your employees.
|
|
